Quick tips to get ready for your virtual hearing at the Refugee Protection Division

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Here are some quick tips to help you get ready for your virtual hearing at the Refugee Protection Division (RPD).​

There is no need to worry if technical issues arise; we will work with you to resolve them! Our contact information is listed on your Notice to Appear. For additional information please consult the RPD virtual hearings guide​.


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Download the app

Download Microsoft Teams​ onto your device. The app provides the best overall experience for your virtual hearing, although you can also choose to connect using a web browser.

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Test your device

Test your device's connection speed​ (1.5 Mbps or better). Then, using Microsoft Teams, call your counsel (or a friend) and have a brief conversation, making sure your camera, microphone, and speakers are working properly.

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Use headphones and the mute function

We recommend that you use headphones with a built-in microphone to ensure good sound quality. Keep your microphone muted during the hearing except when you are speaking.​

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Have your documents ready

You should have your document package within reach during the hearing, with the pages numbered. You and your counsel should each have a copy of the same package.​

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Keep a telephone nearby​

Make sure you have a separate telephone available. In the event of a technical issue you can mute the sound on Microsoft Teams and call into the teleconference to complete the hearing.​