Here are some quick tips to help you get ready for your virtual hearing at the Refugee Protection Division (RPD).
There is no need to worry if technical issues arise; we will work with you to resolve them! Our contact information is listed on your Notice to Appear. For additional information please consult the
RPD virtual hearings guide.
Download the app
Download Microsoft Teams onto your device. The app provides the best overall experience for your virtual hearing, although you can also choose to connect using a web browser.
Test your device
Test your device's
connection speed (1.5 Mbps or better). Then, using Microsoft Teams, call your counsel (or a friend) and have a brief conversation, making sure your camera, microphone, and speakers are working properly.
Use headphones and the mute function
We recommend that you use headphones with a built-in microphone to ensure good sound quality. Keep your microphone muted during the hearing except when you are speaking.
Have your documents ready
You should have your document package within reach during the hearing, with the pages numbered. You and your counsel should each have a copy of the same package.
Keep a telephone nearby
Make sure you have a separate telephone available. In the event of a technical issue you can mute the sound on Microsoft Teams and call into the teleconference to complete the hearing.