An investigation found that the Member breached sections 11 and 12 of the Code of Conduct for Members of the Immigration and Refugee Board of Canada (the Code). A member of the public filed a complaint after viewing a publicly accessible TikTok video posted by a member of the Refugee Protection Division. In the video, the Member identified their role and job title and then engaged in behavior deemed unprofessional.
The Ombudsperson's investigation found that the Member exercised poor judgment and failed to meet the high standards of professionalism expected in their role. By making light of their position to attract public attention, the Member's behaviour suggested a potential lack of respect for refugee claimants and, through the use of hashtags, increased the likelihood of drawing media or public scrutiny. This posed a reputational risk to the IRB and could erode public trust in the impartiality and professionalism of its members. The Chairperson agreed with the Ombudsperson's findings and referred the matter to the Division for action.