The complainant in this matter is a paralegal representing an individual who appeared before the Immigration and Refugee Board of Canada's Immigration Division. The complaint was submitted by way of the IRB Office of Integrity's generic email address. The complaint was considered by the Office of Integrity under the Procedures for Making a Complaint about a Member (the
Procedures).
The essence of the complaint concerns an exchange that took place between the complainant and the member following an administrative misunderstanding regarding the start time for the hearing.
The complainant ultimately decided to withdraw their complaint, and the file was closed.