Member complaints

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Reports on member complaint procedures

Summaries of decisions

All case summaries relate to complaints which were finalized. Complaints which were abandoned or withdrawn are not included.

Note: Identifying information has been removed in accordance with the requirements of the Privacy Act.

Special reviews


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Archived reports (Made under the previous Protocol for Addressing Member Conduct Issues)

2016-2017 | 2015-2016 | 2014-2015 | 2013-14 | 2012-13