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Warning – fraudulent phone calls

If you received a call from someone claiming to be from the IRB and asking you for money, or payment of any kind, it's a scam. The IRB will never ask you for money. Please report the call to the Canadian Anti-Fraud Centre at 1-888-495-8501. If you are a victim of this scam, please call your local police.

The IRB has a new national toll-free number: 1-833-931-5121

Call 1-833-931-5121 to reach any of the IRB's divisions or the My Case help desk. Toll-free from anywhere in Canada.

Be sure to update your phone contacts: o​ur old numbers used to reach the divisions will be taken out of service gradually.​

Your questions and comments are important to us. We will address your concerns as quickly as possible.

I would like information on immigrating to Canada, family sponsorships, Canadian citizenship, Canadian passports, visa requests, Electronic Travel Authorization (ETA) and landing applications.

If you require information on customs issues enforcement or detention matters

I would like information about a specific refugee claim or appeal at the IRB.

  • Please contact the regional office where the case is being processed using one of the approved methods of communication listed for each division.

I would like to report a potential security risk in relation to an upcoming IRB proceeding

I wish to make an access to information or privacy (ATIP) request.

I wish to make a complaint to the IRB.

I wish to seek an employment opportunity at the IRB.

If you cannot find the answer to your question above, please fill in

this form. When commenting on a specific Web page, please include the related URL (Web address).​​​

 

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