IRB front offices are closed

Effective immediately, in-person correspondence (hand-delivery) is no longer accepted.

For the Refugee Protection, Refugee Appeal and Immigration Appeal Divisions, correspondence received by mail, fax, email or epost will be actioned before hearings resume.

For ​Immigration Division only, please send your correspondence by fax to the following numbers:

  • Central region: 416-744-4274
  • Eastern region: 514-496-2252
  • Western region: 604-666-7082

Since April 6, 2020 the Immigration Division also accepts correspondence by email:

For additional information, including instructions on email formatting and size limits, please refer to the Division’s practice notice​.

If unable to send correspondence to the Immigration Division by fax, please contact the registry in your region​ to discuss an alternate delivery method for the ​Immigration Division correspondence only​.

Warning – fraudulent phone calls

If you received a call from someone claiming to be from the IRB and asking you for money, or payment of any kind, it's a scam. The IRB will never ask you for money. Please report the call to the Canadian Anti-Fraud Centre at 1-888-495-8501. If you are a victim of this scam, please call your local police.

Expand the sections below for detailed contact information for your region.


Areas of Coverage:

  • Quebec
  • New Brunswick
  • Nova Scotia
  • Prince Edward Island
  • Newfoundland
  • Nunavut
  • Kingston (Ontario)
  • Ottawa (Ontario)

Refugee Protection Division, Refugee Appeal Division, Immigration Division and Immigration Appeal Division

Guy-Favreau​ Complex
200 René-Lévesque Blvd. West, East Tower, Room 102
Montréal, Quebec
H2Z 1X4


514-283-7733 or 1-866-626-8719

Immigration Division: 514-283-1488​


Refugee Protection Division, Immigration Appeal Division: 514-283-0164

Immigration Division: 514-496-2252

Refugee Appeal Division: 514-283-0164


Areas of Coverage:

  • Ontario (except Ottawa and Kingston)

Refugee Protection Division, Refugee Appeal Division & Immigration Appeal Division

74 Victoria Street, Suite 400
Toronto, Ontario
M5C 3C7

Immigration Division

385 Rexdale Blvd.
Etobicoke, Ontario
M9W 1R9


416-954-1000 or 1-866-790-0581

Immigration Division: 1-833-222-0408


Refugee Protection Division & Immigration Appeal Div​ision: 416-954-1165, 416-973-9307 or 416-973-4013

Refugee Appeal Division: 416-954-1511

Immigration Division: 416-744-4274


All related documentation for proceedings must be sent to the Vancouver office.

Areas of Coverage:

  • British Columbia
  • Alberta
  • Saskatchewan
  • Manitoba
  • Yukon
  • Northwest Territories

300 West Georgia Street, Suite 1600
Library Square
Vancouver, B.C.
V6B 6C9


604-666-5946 or 1-866-787-7472

Immigration Division: 604-404-3463



Refugee Appeals: 604-666-9870

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