My Case portal registration and submission of documents

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2FA for My Case is here

If you sign in to My Case using GCKey, it's time to make your account more secure by setting up two-factor authentication (2FA). Sign in now and follow the easy, step-by-step instructions. If you use a Sign-in Partner (such as your bank) there's nothing you need to do.

Don't wait! Set up 2FA for your account today!​

​​​​My Case is a secure, online, self-service portal that allows registered users to send forms and documents to the IRB as well as receive correspondence from the IRB.

On this page

Who can register

Currently, only counsel (lawyers, notaries, paralegals, and immigration consultants) and their delegates can register to use My Case.

How to register

  1. Contact us via email at one of the following addresses:
    1. Western Region: IRB.MyCaseWestern-MonDossierOuest.CISR@irb-cisr.gc.ca
    2. Central Region: IRB.MyCaseCentral-MonDossierCentre.CISR@irb-cisr.gc.ca
    3. Eastern Region: IRB.MyCaseEastern-MonDossierEst.CISR@cisr-irb.gc.ca

    Note: These email addresses are for questions related to the My Case portal only. For other tribunal matters, contact the IRB regional office where the case is being processed.

  2. Complete the registration form emailed to you and send it back to us​
  3. Confirm your identity by participating in a virtual meeting using Microsoft Teams. A My Case officer will guide you through the remaining steps.
  4. You will receive an email with your unique registration URL
  5. Go to the My Case portal the first time using your unique registration URL
  6. Sign in by creating a GCKey, using an existing GCKey, or choosing one of the sign-in partners
  7. Enter the invitation code you received
  8. As part of our two-step authentication process, confirm your phone number to receive an access code via text
  9. Enter your access code to confirm your identity
  10. You’re now signed into your account

Welcome to My Case! Now that you’ve registered you can sign in anytime from the My Case portal main page using your GCKey or sign-in partner credentials.

Delegating case access and document submission

Counsel can register up to 4 delegates to their My Case account. Registered delegates can view, download, and send documents and forms to the IRB on behalf of counsel.

Registered counsel may add a delegate by:

  1. going in the My Profile section of My Case
  2. choosing “Add a new delegate”
  3. filling in the required information and agreeing to the conditions

The delegate will receive an invitation by email to register for My Case.

Submitting documents to the IRB

You can submit up to 5 attachments with each submission. Documents must be provided in PDF format (110 MB maximum).

The following are examples of documents that can be exchanged using My Case:

  • Divisional forms
  • Applications
  • Disclosure of documents
  • Written submissions

My Case is secure. Any document, including those containing personal or private information (classified as Protected B), may be exchanged using My Case.

Learn more about the Electronic exchange of documents using My Case.

Notices of Appeal

Refugee Appeal Division

As of December 5, 2023, counsel can submit an electronic My Case version of the Refugee Appeal Division (RAD) Notice of Appeal form. This is the preferred method for counsel to initiate the refugee appeal process.

You should know: If you submit the electronic version of the RAD Notice of Appeal form, you do not need to submit the PDF (paper) version.​

If the same counsel represented the claimants before the Refugee Protection Division (RPD), the form will appear in the RPD case group after the reasons for final decision have been released and will remain there for 45 days. The form will include automation, such as names and file numbers.

If 45 days have passed since the reasons for final decision have been released or if a different counsel is representing the claimants for their appeal before the RAD, the form will be accessible at the top of the My Cases section.

Immigration Appeal Division

A Notice of Appeal form is not available in My Case for the Immigration Appeal Division (IAD). Since IAD documents can only be shared through the My Case portal once an appeal has been filed, IAD Notices of Appeal cannot be submitted through the My Case portal at this time.

Confirmation of receipt

My Case generates a confirmation receipt and number every time documents and forms are submitted. The confirmation receipt and number can be saved in PDF format.

You can also consult the Submission History section of My Case which lists the confirmation number and the submitted date for all forms and documents that have been submitted using the portal.

Document rejection

Submitted documents may be rejected if they:

  • don’t meet the requirements
  • are uploaded to the incorrect file
  • c​​ontain information about multiple unrelated cases

If this happens, you will receive an automated email asking you to resubmit correctly.

Documents that are submitted correctly in My Case but do not meet the requirements of the divisional rules may be rejected by the division. The division will notify you if your document has not been accepted for filing.

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